事关疫情期间旅游合同纠纷,三部门联合发文,明确了!
<div class="wx_rich_media_content" id="jsWxContainer"><section style="max-width: 100%; letter-spacing: 0.544px; text-indent: 0em; min-height: 1em; box-sizing: border-box !important;"><p style="line-height: 30px; text-indent: 2em;"><font face="Arial" size="2">近日,最高法、司法部和文旅部发布<span style="color: rgb(2, 30, 170);"><strong>《关于依法妥善处理涉疫情旅游合同纠纷有关问题的通知》,要求依法妥善化解涉疫情旅游合同纠纷。</strong></span></font></p><p style="line-height: 30px; text-indent: 2em;"><strong style="text-indent: 2em; letter-spacing: 0.544px; color: rgb(2, 30, 170);"><font face="Arial" size="2">通知提到,因疫情影响旅游者人身安全,旅游经营者应当采取相应的安全措施,因此支出的费用,由旅游经营者与旅游者分担。</font></strong></p><p style="line-height: 30px; text-indent: 2em;"><font face="Arial" size="2">因疫情或者疫情防控措施造成旅游者滞留的,旅游经营者应当采取相应的合理安置措施,因此增加的食宿费用由旅游者承担,<span style="color: rgb(2, 30, 170);"><strong>增加的返程费用由旅游经营者与旅游者分担。</strong></span></font></p></section><section data-source="bj.96weixin.com"><section><section><section><section><section><section><section><section style="line-height: 1.75em;"><font face="Arial" size="2"><br></font></section><p mpa-paragraph-type="image"><span class="wxart_image" wx-style="display:inline-block;-webkit-tap-highlight-color: rgba(0, 0, 0, 0);border-width: 0px;border-style: none;border-color: initial;outline: none 0px;font-size: 18px;font-family: PingFangSC-Regular, STXihei, Verdana, Calibri, Helvetica, Arial, sans-serif;margin-right: auto !important;margin-bottom: 8px !important;margin-left: auto !important;box-sizing: border-box !important;overflow-wrap: break-word !important;display: block !important;visibility: visible !important;width: 100%;height: auto;"><font face="Arial" size="2"></font></span></p><section style="line-height: 1.75em;"><font face="Arial" size="2"><br></font></section><section style="line-height: 1.75em;"><p style="line-height: 30px; text-indent: 2em;"><font face="Arial" size="2">通知还提到,因疫情或者疫情防控措施导致旅游合同解除的,旅游经营者与旅游者应就旅游费用的退还进行协商。若双方不能协商一致,旅游经营者应当在扣除已向地接社或者履行辅助人支付且不可退还的费用后,将余款退还旅游者。旅游经营者应协调地接社和履行辅助人退费,并提供其已支付相关费用且不能退回的证据,尽力减少旅游者因疫情或者疫情防控措施受到的损失。</font></p></section><section style="line-height: 1.75em;"><font face="Arial" size="2"><br></font></section><section style="line-height: 1.75em;text-align: center;"><font face="Arial" size="2"></font></section></section></section></section></section></section></section></section></section><section style="max-width: 100%; letter-spacing: 0.544px; box-sizing: border-box !important;"><font face="Arial" size="2"><br></font></section><p style="max-width: 100%; letter-spacing: 0.544px; box-sizing: border-box !important;"><font face="Arial" size="2"><span style="max-width: 100%; color: rgb(136, 136, 136); line-height: 1.6; box-sizing: border-box !important;">来源:湖北新闻综合文化和旅游部、</span><span style="color: rgb(136, 136, 136); letter-spacing: 0.544px; text-align: center;">湖北新闻</span></font></p></div><p></p>
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